As you would imagine I have to collect orders made to the department and take the order to a guests room. If you have ever ordered room service at a hotel im sure you will be familiar with this...

As the chain of hotel that I work for is a business class chain there is a rather large emphasis on providing a high level of service.

I am supposed to do more than just take a guests food to their room.. and in a bit I will explain step by step what I am expected to do.. Im just wondering whether, even for business customers you think this is too much!

I am told to nock on the door (three times), and call "good evening (morning, day, depending on time), room service" and then wait for the customer to open the door. I am then expected to greet the guest by their name (which we have on file), and say "I have you food order Mr Smith". I then have to ask permission to enter the room and ask where 'Mr Smith' would like me to put the tray. I then take the metal cover from over the plate and explain what is on their plate.. I am then told to offer to top up ice, take out laundry and ask if there is anything else I could do for them. After they answer I am told to tell them they can call room service if they want their tray removed or just to leave it outside.. I then have to thank the guest, get him / her to sign for it and wish them a good evening / good meal.

Now I just think that's a bit much.. and I get the impression (through body language) that most of them just want me to drop off the food and bugger off.. but I'm told to do this every time regardless! I once walked in on a couple that were obviously in the middle of sex.. so I decided to just leave it then.. but I just think its a bit much!

What do you think?

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